Help - Overview

Here’s your PokerLoco Help section, designed to make it as easy as possible to find answers to whatever questions you might have about Playing Poker Online. We have started with the most common questions first:

Lost your nickname/password? Didn't get the activation mail? Best deposit method? Need more play money?

Getting Started & My Account
A 1-2-3 guide on how you get your gaming started on PokerLoco and information on your account settings and functionality.

› Accessing the Games
› Learning the Games
› Learning About Your Own Account
› Nicknames & Passwords
› Small Print
› Real / Play Money Balances
› Prizes, Tickets, Points and Bonuses

Depositing & Cashing out
How you set up, fund and handle your Real Money Poker account along with the forms of depositing and of course how you bring your winnings home.

› Credit/Debit Card Deposits
› General deposit questions
› General cashing out questions
› NETeller Depositing
› NETeller Cashing out
› InstaCASH (Canada customers only)

Software & Connection
Information about the software and how to handle your gaming if any technical problems should occur.

› General Trouble Shooting
› Firewall Issues
› Disconnections
› Playing from your Web-Browser
› Playing from the Downloaded Application
› Features on the Download Software
› Playing from a Mac

Player Points, Bonuses & Promotions
Player Points, bonuses and reward systems, how does it all work? This is where you find the answers.

› Player Points
› VIP Points
› First Deposit Bonus
› Freeload Bonus
› Rake Structure

Poker Ring Games
How to set up a private table in a poker game along lots of other information on how you use the software when playing poker cash games.

› General Poker Game Questions
› Features
› Play Money Poker Games
› Real Money Poker Games
› Latest Poker Game Features

Poker Tournaments
Unsure about how the game of poker tournaments really works? Here are the answers you where looking for.

› General Tournament Questions
› Freerolls
› Sit & Go Tournaments
› Multi-Table Tournaments
› Tournament Tickets
› Connection Questions
› Re-buys and Add-ons

General Inquiries
How we make sure that the card game is fair along with a few rules on how to behave at the poker tables.

› Fairness and Integrity
› Poker Etiquette
› Navigating The Site
› Latest Poker Game Features

Customer Service
Need Any help? Chat with us Live by clicking the picture below or visit the Customer Service section

Live Chat Software by Kayako

Didnt find what you where looking for? Contact our customer service