Help - Common Questions

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How do I deposit money using NETeller?

In order to deposit using NETeller, please use our signup guide.

What is the difference between NETeller and InstaCASH?

NETeller is an online money transfer service through which you can make a deposit. You can fund your NETeller account with your credit/debit card or your bank, and in-turn transfer that amount into your PokerLoco account using the NETeller option from our deposit page.

InstaCASH is a payment option that allows you to make a deposit directly from your checking account. The depositing procedure involves only one step using the InstaCASH option from our deposit page. However, as this payment option is provided by NETeller, you have to sign up for a NETeller account on your first time, to use this service.

Why does it say "Insufficient Funds" when I have money in my bank?

Have you funded your NETeller account? Depositing through NETeller actually involves two steps:

1. Funding your NETeller account from your bank or credit card. This is done from the NETeller website, as NETeller is a separate company.
2. Transferring the amount from your NETeller account into your PokerLoco account. This is done from the PokerLoco deposit page.

I have deposited money into my NETeller account. Why is my PokerLoco balance still zero?

Have you moved the funds from your NETeller account into your PokerLoco account? Depositing through NETeller actually involves two steps:
1. Funding your NETeller account from your bank or credit card. This is done from the NETeller website, as NETeller is a separate company.
2. Transferring the amount from your NETeller account into your PokerLoco account. This is done from the PokerLoco deposit page.

I have problems with my NETeller account. What should I do?

You can contact NETeller directly. They have a very helpful 24-hour phone support.