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Help - Common Questions
Common Questions
» Getting Started & My Account
» Depositing & Cashing out
» Software & Connection
» Player Points, Bonuses & Promotions
» Poker Ring Games
» Poker Tournaments
» General Inquiries
Accessing the Games
Learning the Games
Learning About Your Own Account
Nicknames & Passwords
Small Print
Real / Play Money Balances
Prizes, Tickets, Points and Bonuses
Learning the Games
Learning About Your Own Account
Nicknames & Passwords
Small Print
Real / Play Money Balances
Prizes, Tickets, Points and Bonuses
» Depositing & Cashing out
» Software & Connection
» Player Points, Bonuses & Promotions
» Poker Ring Games
» Poker Tournaments
» General Inquiries
What do I need in order to play PokerLoco games?
You can choose to play our games directly from your web-browser (Internet Explorer/Netscape/Mozilla/AOL etc.). As all our games are java-based, we suggest you download the latest version of Java plug-in the first time so that your game runs smoothly. You can also choose to download our Poker 4 software from our Download page and install it on your computer (not for Apple users).
What is the difference between playing from the web-browser and through the downloaded application?
It is simply a matter of preference as you still play the same games against the same players. Playing through your web-browser means you can play from any computer as you do not have to install our software. However, the download version contains some additional features such as logging your own stats, keeping player notes etc.
What happens if I am disconnected from a game?
When playing on the Internet, there is always a risk of getting disconnected. This is not always dependent on your modem speed. If the connection between your ISP and our server is momentarily dropped, you can be disconnected from the game but not the internet. Unfortunately, that is something beyond our control.
We do try to reduce the effects as far as possible, for instance by transferring players on auto-pilot mode in tournaments or providing "All-in Protection" in poker ring (regular) games. You can read more about these under the section, "Software and Connections".
Can my friend and I play from the same computer?
Yes, you can. However, for security reasons, we allow only one PokerLoco account per player and one real-money account per household.
What operating systems do you support?
You can play from Windows 95, 98, 2000, NT, XP, Apple Macs OS 9, OS X and even Linux. Note however, that the downloadable Poker 4 application does not work for Macs, Linux's, and Win95 and WinNT.
If you have any other questions, please do not hesitate to contact us at our support page.
You can choose to play our games directly from your web-browser (Internet Explorer/Netscape/Mozilla/AOL etc.). As all our games are java-based, we suggest you download the latest version of Java plug-in the first time so that your game runs smoothly. You can also choose to download our Poker 4 software from our Download page and install it on your computer (not for Apple users).
What is the difference between playing from the web-browser and through the downloaded application?
It is simply a matter of preference as you still play the same games against the same players. Playing through your web-browser means you can play from any computer as you do not have to install our software. However, the download version contains some additional features such as logging your own stats, keeping player notes etc.
What happens if I am disconnected from a game?
When playing on the Internet, there is always a risk of getting disconnected. This is not always dependent on your modem speed. If the connection between your ISP and our server is momentarily dropped, you can be disconnected from the game but not the internet. Unfortunately, that is something beyond our control.
We do try to reduce the effects as far as possible, for instance by transferring players on auto-pilot mode in tournaments or providing "All-in Protection" in poker ring (regular) games. You can read more about these under the section, "Software and Connections".
Can my friend and I play from the same computer?
Yes, you can. However, for security reasons, we allow only one PokerLoco account per player and one real-money account per household.
What operating systems do you support?
You can play from Windows 95, 98, 2000, NT, XP, Apple Macs OS 9, OS X and even Linux. Note however, that the downloadable Poker 4 application does not work for Macs, Linux's, and Win95 and WinNT.
If you have any other questions, please do not hesitate to contact us at our support page.
