Help - Common Questions

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» General Inquiries

I have forgotten my nickname or password. What do I do?

If you have forgotten your nickname or password you can view it at our reminder page. Please note that all requests for forgotten passwords must go through our reminder page. E-mail requests regarding lost passwords will only be answered in special cases. The reminder form is both faster and safer than manually requesting login information from our support via e-mail.

I didn't get my activation email. What do I do?

The activation email is emailed to you when you sign up. Unfortunately, sometimes emails get lost on the internet.

Please ensure that the email address support@PokerLoco is held within your contacts. This shall reduce the risk of emails from PokerLoco being stopped by your spam filter. Once you've completed this, do the log-in and click on the button titled 'Resend' to get the activation email emailed to you again.

Please be sure to check the mailbox of the email address you entered when signing up. Also make sure the address is correct.

Can I change my nickname?

In order to be fair to all players we do not allow nickname changes. After all, the nickname is the only way players can recognize each other.

Please also note that in order to protect all players, including youself, from potential fraud, we have a strict "one account per player" policy.

How do I change my password?

You can change your password by logging in and going to ”My Account”.

What's an activation email?

When you sign up, an activation email is emailed to the email address you specified. You will be asked to click on the link in the email the first time you log in.
Please ensure that the email address support@PokerLoco is held within your contacts. This shall reduce the risk of emails from PokerLoco being stopped by your spam filter.

How come it says "The nickname and password that you have entered is not valid"? I know my password is correct.

Your password is case sensitive (it makes a difference between UPPER and lower case letters), so please remember to enter it exactly the same way when logging in as you did when signing up.

How do I login as another player if I am auto-logged in?

You will have to remove "auto-login" as the original user in order for a different user to login to the site or the games.

If you are playing through your web-browser:
1. Access our website and let the system auto-login the original user.
2. Click on "Log Out" on the top left hand corner of the page.
3. Un-tick the box beside "Auto Login" and/or "Remember Nickname", and log in as usual to your own account.
4. The next time you access the site, you will be asked for your nickname and password.

If you are using the downloaded application:
1. Start up the game client and let the software auto-login the original user.
2. Select "preferences" from the menu and un-tick "auto-login on start up".
3. Log out or close the game client.
4. The next time you restart the game client, you will be asked for your nickname and password.