Help - Common Questions

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I could play the games fine but now they won’t work for me, what can I do?

Since our recent upgrades we have had reports that some players are having trouble accessing the games from the PokerLoco website. The problem seems to be caused by some players having old versions of Java installed on their computers. We have some advice for you that should allow you to access the games again. If you already have Java installed you should be able to ask the program to update itself by opening Java from the windows Control Panel. Just click on the Start button and open "Control Panel" then open "Java". You should see a tab which says "Update", click this and then click on "Update Now".

Alternatively you can download a new version of Java from scratch for free. The Java Virtual Machine (JVM) can be found by Clicking Here

Click on the download that is appropriate for your operating system and Java will be installed on your computer. For most users that will be the first or second of the available downloads. When asked choose to Run the program and the download will begin. It may take a while for the full version to install. Once the software has downloaded you will need to restart your computer.

If this does not help please get back to us by sending an e-mail to PokerLoco’s support team describing in detail the problem you are having as well as the type of computer you use, the operating system you have and anything else you may feel is important.

Why can't I see the list of tables? All I get is a grey square.

This usually means that you need to clear your "cache" (temporary internet files) and lack the latest version of Java plug-in. You can download the Java plug-in by clicking on the appropriate download on the Java homepage. Windows users should click on one of the top two download options.

What advantages does the ”lite” Java version have?

The lite Java version loads faster from Lobby to each Table. Using less memory, it should also work faster on older and slower computers. It takes less time to load for players with slower internet connection and the colours used cause relatively less stress on players’ eyes.

Why do I see "ghost cards" on the table?

You might be seeing residue images from previous hands as you do not have the latest version of Java plug-in for your web-browser. You can download it by visiting the Java website and clicking on the appropriate download.

I clicked on "Raise". Why were my cards folded!?

You could have been timed-out of a hand. It is not uncommon that players sometimes experience lags from their ISP, and you do not see your turn coming to you until it is actually over.

It is unlikely that our system will automatically check/fold a player's hands otherwise. However, we will be happy to investigate the incident further for you if you can provide us the hand number or a specific date and time, with the description of your pocket and board cards.

How do I clear my cache? (Internet Explorer)

1. Select "Tools" from the menu at the top of the Internet Explorer window.
2. Scroll down the list and select "Internet Options".
3. Select "General" under the sub-menu of the new window that appears.
4. Under "Temporary Internet Files", click "Delete Files".
5. Check "Delete all offline content" and click the "OK" button.
6. Close all of your Internet Explorer browsers and start up a fresh one.

How do I clear my cache? (AOL 9.0)

1. Go to "Settings" on task bar.
2. In the "Essentials" tab click on "Internet Properties".
3. Go to the "General" tab and within "Temporary Internet Files" click the "Delete Files..." button.
4. Check "Delete all offline content" and click the "OK" button
5. Go to the "Advanced" tab and scroll down to "Security".
6. Check "Do not save encrypted pages to disk".
7. Also, check "Empty Temporary Internet Files folder when browser is closed".
8. Finally, click on "OK" to complete the process.

How do I clear my cache? (Netscape)

1. First, ensure that every instance of Netscape is closed, you should have ONLY ONE browser window open on your desktop or in your task bar, nothing else.
2. Select "Edit" then "Preferences".
3. Click on "Advanced" and from there, "cache".
4. On the right hand side of the pane you should now see "Clear Memory Cache". Click on "Clear Disk Cache".
5. When it is done, click on "OK" to exit the Preferences dialog.

How do I clear my cache? (Mac OS X with Safari)

1. Select "Safari" from the Safari browser tool bar.
2. From the drop-down menu, select "Empty Cache".
3. In the new window stating "Are you sure you want to empty cache?", click on the tab marked "empty".