Help - Common Questions

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I cannot connect to any games when playing from an office or University/College.

If you cannot connect to our game server through our webpage, nor through the downloaded Poker4 application, you could be behind a firewall. If you are behind a firewall, then you will have to configure the firewall to allow communications on our ports.

If you could access our Poker games in the past, but not now, please re-configure your firewall to allow our new ports.

Why does the game keep saying "The server does not respond" when I try to log in from my office?

You are probably sitting behind a "firewall". It's a safety measure that protects your company network from unauthorized access. Among other things, it limits the communication with the outside world to a few standard channels -- and the PokerLoco client-server solution is apparently not on the approved list.

Please try configuring the firewall to accept traffic on our game ports. Please contact us if you need more information.

What should I do if I am behind a firewall?

If you are behind a firewall, you will have to configure the firewall to allow communications on the ports that PokerLoco uses.